Privacy Policy
Your privacy and the protection of your personal health information is our highest priority.
Ironoak Pharmacy ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal health information (PHI) in accordance with the Personal Health Information Protection Act (PHIPA) of Ontario.
Information We Collect
- • Full name, email, and phone number
- • Date of birth and health card information
- • Medical history and health conditions
- • Prescription and medication information
- • Appointment scheduling details
- • Symptoms and clinical assessments
How We Use Your Information
- • Process and fulfill your prescriptions
- • Schedule and manage appointments
- • Provide pharmacy services and consultations
- • Communicate appointment confirmations
- • Improve our services and patient care
- • Comply with legal obligations
Your Access Rights
- • Request access to your health information
- • Request corrections to inaccurate data
- • Request a summary of how your info is used
- • Withdraw consent at any time
- • File a complaint with the Information and Privacy Commissioner
Data Retention
- • Prescription records: 2 years minimum
- • Health assessments: 2 years minimum
- • Appointment records: Duration of care
- • Contact messages: As needed for response
- • Legal holds may extend retention periods
Data Security
We implement industry-standard security measures to protect your personal health information:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security audits and assessments
- Staff training on privacy and security practices
- Incident response procedures
Third-Party Sharing
We do not sell or share your personal health information with third parties except:
- With your consent — to healthcare providers you authorize
- For service delivery — to trusted vendors (email, payment processors) under strict privacy agreements
- When required by law — to comply with legal obligations or court orders
Breach Notification
In the event of a data breach, we will notify affected individuals and the Information and Privacy Commissioner as required by PHIPA within the legally mandated timeframe. We maintain an incident response plan to address security vulnerabilities promptly.
Contact Us
For questions about this Privacy Policy, to request access to your information, or to file a complaint:
Ironoak Pharmacy
📍 1670 North Service Rd E, Suite 112, Oakville, ON L6H 7G3
📞 Tel: (289) 815-4940
📧 Email: ironoakpharmacy@gmail.com
For privacy complaints, you may also contact the
Information and Privacy Commissioner of Ontario (IPC)
📞 1-800-387-0073
Policy Updates
This Privacy Policy was last updated on April 23, 2026. We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.